Cocobet Casino — Privacy Policy

1. Who we are and what this policy covers

At Cocobet Casino, we respect your privacy. This Privacy Policy describes how Cocobet Casino collects, uses, and protects personal information when you visit cocobetcasinoaustralia.com, create an account, place bets, manage payments, or communicate with us.

2. Information we collect

We may collect information you provide directly, information collected automatically, and information received from service providers. Types of data may include:

• Account information: name, date of birth, country of residence, contact details, and account profile settings.
• Identity and verification data: information needed to verify your eligibility, such as government ID details and documents submitted through our verification process.
• Transaction data: deposits, withdrawals, bet activity summaries, payment method details, and related billing information.
• Technical data: device type, browser type, IP address, operating system, pages viewed, clickstream data, and approximate location derived from IP.
• Communication data: messages you send to customer support, emails, and support ticket history.
• Compliance and security data: risk scores, fraud detection signals, and logs used to maintain platform integrity.

3. How we use information

We use personal information for the purposes below. Specific uses depend on your interaction with the site and applicable requirements.

• Provide and operate the service: including game access, account management, and calculation of winnings.
• Payment processing and account reconciliation: deposits, withdrawals, and managing payment disputes.
• Verification, compliance, and responsible gambling: age checks, eligibility screening, and monitoring activity to support safer play.
• Prevent fraud and ensure security: detecting suspicious activity, protecting accounts, and securing communications.
• Customer support and service communications: responding to inquiries and sending operational messages related to your account.
• Improve our services: analyzing usage patterns, troubleshooting, and optimizing performance.
• Marketing where permitted: if you consent to marketing or if otherwise allowed by law, we may send promotions, updates, and offers.
• Legal obligations: fulfilling regulatory, tax, audit, and recordkeeping requirements.

4. Cookies and similar technologies

Cocobet Casino uses cookies and similar technologies such as local storage, session identifiers, and pixel tags to operate the site and enhance your experience. Cookies may be essential, functional, or performance/analytics-related.

• Essential cookies: required for security, authentication, and core site functionality.
• Performance and analytics cookies: help us understand how visitors use the site so we can improve it.
• Preference cookies: remember settings such as language or display preferences.
• Advertising-related cookies (where used): measure campaign performance and help tailor promotions when permitted.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality, betting performance, or your ability to sign in.

5. How we share information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: vendors that help us operate the casino, process payments, deliver games, provide customer support, host our infrastructure, or perform analytics and security monitoring.
• Payment and transaction partners: parties involved in payment processing and chargeback handling.
• Verification and compliance partners: entities that assist with identity verification and fraud prevention checks.
• Legal and regulatory authorities: where required to comply with applicable laws or lawful requests.
• Business transfers: if Cocobet Casino is involved in a merger, acquisition, or asset transfer, information may be transferred as part of that transaction subject to appropriate safeguards.

When we share data with service providers, we require them to protect information and use it only to provide services to Cocobet Casino.

6. Data security

We implement administrative, technical, and physical safeguards designed to protect personal information. These measures may include encryption in transit, secure authentication practices, access controls, and monitoring to detect unauthorized activity.

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

7. Retention of personal information

We retain personal information only for as long as necessary to provide the services, meet legal and compliance obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and purpose.

Account and transaction records are typically kept for longer periods where required for tax, legal compliance, dispute resolution, or fraud prevention. When data is no longer needed, it is deleted, anonymized, or securely archived.

8. Your privacy rights

Depending on your location and applicable law, you may have rights such as:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of personal information, subject to legal exceptions.
• Objection or restriction: object to certain processing or request limits where allowed.
• Withdrawal of consent: where we rely on consent for marketing or other specific processing, you may withdraw it at any time.
• Data portability: request transfer of certain data to you or another controller where applicable.

To exercise your rights, contact us using the details in Section 14. We may need to verify your identity before responding.

9. International transfers

Your personal information may be processed in locations outside your country of residence, including where our service providers or infrastructure are located. Cocobet Casino uses safeguards designed to help protect personal information during international transfers, such as contractual protections and appropriate security controls.

10. Children’s privacy

Cocobet Casino is intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate steps.

11. Additional note on responsible gambling

Where permitted and relevant to safer gambling practices, we may process activity signals to support responsible play, detect problem gambling patterns, and offer relevant interventions. These activities are handled in a privacy-conscious manner.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the revised date.

13. Contacting us

If you have questions about this Privacy Policy or want to exercise privacy rights, contact Cocobet Casino using our support channels on cocobetcasinoaustralia.com. When you contact us, please include your username (if applicable) and the specific request you are making.

Licence number: GLH-CEA4FB537D55CF65.